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Case Study2025-05-02 · 4 min read

KLIQT CRM: When Off-the-Shelf Doesn't Cut It

A media agency running their entire operation across spreadsheets, Notion, and three disconnected tools. We built them a custom CRM in a week.

KLIQT Media is a creative services and freelance platform. By mid-2025, they were managing clients in spreadsheets, projects in Notion, billing in a separate tool, and brand assets scattered across Google Drive. Every team member had their own system. Nothing connected to anything else.

The off-the-shelf options — HubSpot, Monday, Salesforce — either cost too much, did too much, or locked data in a way they couldn't extract. The brief was clear: build something that fits exactly how KLIQT works, not the other way around.

What We Built

The KLIQT CRM is a full-stack operations dashboard covering: client management with contacts, projects, status and billing history; task and project tracking with team assignment; a brand asset library with tagging and search; automated reporting for client-facing updates; and agent integration hooks for future automation.

The design matched KLIQT's own aesthetic — their visual identity is distinctive, and the internal tool needed to feel like it belonged to the same brand.

The Specialist Advantage

The data layer — schema design, RLS policies, relationship modelling — was handled by a dedicated database specialist. The UI was built by a separate design specialist. The auth and security layer had its own specialist review.

In a traditional single-developer build, these concerns get mixed and trade-offs get made in the wrong direction. Separate specialists meant each concern got proper attention, and handoffs were clean because architecture was agreed before anyone wrote code.

Timeline

Functional CRM: 5 days. Second pass with reporting and asset library: 3 more days. Client accepted with zero major change requests.

That's what happens when you build exactly what someone needs, in the stack that works, with specialists who don't waste time on decisions already made.

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